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FAQs
What kind of interior design services do you offer?
We offer pre-made eDesigns, custom eDesigns, as well as add-on and a la carte services.
What Is an eDesign?
An eDesign is a design concept presented digitally through mood boards and 2D/3D renderings. Zoho Design’s eDesigns are beautiful interactive pdf's and allow the customer to click and shop the design themselves. Think of a beautiful magazine editorial that you can click and shop from directly. Check out our product listings for examples.
What services do you offer other than interior design?
While our services are mostly interior design focused, we also offer an option to have the designer shop the items in your design for you. This service also provides you access to special designer discounts. You can see all our services by navigating the “Our Services” section on our homepage.
Can you explain your design process?
Our design process begins with a questionnaire (excluding our Instant Interior designs) which is received upon purchase of your service/s. This is followed by a project scope agreement being sent to the customer. Once the project agreement is signed and sent back, the designer will begin working on your requested services. The process ends with your beautiful design sent to you in the form of a stunning interactive eDesign or layout of your item/s.
Is there a minimum or maximum project size that you work with?
We have a wide range of services that can be combined or purchased on their own to create a package that meets the needs of a wide range of project sizes. Our goal is not have a minimum project size so that we can provide solutions that are not typically offered in the interior design industry.
How long would it take to complete my project?
Most projects take about 1-2 weeks to complete from the start of the project (excludes time to fill out the questionnaire, project scope agreement, and any lead time based on the designers calendar capacity). The project completion time will vary depending on the size of the project and number of projects the designer is working on at the time. Note: you will not be put in line until your project agreement is signed and retuned. The project completion time will be communicated in the scope of work agreement and can be discussed before signing the agreement if needed. If you know you do not want to start your project immediately and need time to gather information and/or decide what you want, please email us after you have made your purchase and let us know.
What if I need additional help outside the scope of the project?
We are always willing to assist outside the original scope of the project if the needs are within our qualifications and what we offer. If this is the case, feel free to get in touch with us to discuss and we will come up with a plan together to meet your needs. Note: this may change timeframe and cost of the project.
How often will we be communicating with each other throughout the project?
Communication frequency will vary. If you only want to communicate by filling out your project questionnaire that’s great, but if you need more communication we understand. This will be able to be noted in your project questionnaire and can be discussed further if needed.
What if I am unhappy with the final design?
No worries, we provide options so everyone is happy at the end of the process. We provide an item swap add-on option for our Instant Interiors and our other services have revisions included. See individual product listings for more information.
Can you work within my budget?
Absolutely! One of our main company goals is to provide budget inclusive designs for all. Budget will be discussed in the project questionnaire and if needed the designer will help to set expectations of what your budget can and can’t achieve.
Do I have to purchase items only through you?
Nope! We want our customers to be able to purchase the items in our designs on their own and in their own timeframe. However, if you would like the designer to shop for you that is also an option and may provide you with extra discounts on items. See our "Princess Treatment" options or reach out for more information.
What if an item in my design is no longer available?
While we try to keep up with availability of items in our designs sometimes, they become unavailable without us knowing. Please email us if this happens and we can choose something new for you! Please note this will be free of charge up to 6 months after purchase.
Do you offer discounts?
We do not offer discounts on a normal basis currently; however, we do offer discounts on some items if purchased by the designer.
Do you markup merchandise?
No, merchandise will either be the consumer price or may be marked down some due to the designer extending part of their discount to the customer if the designer shops for the customer.